Press Release News

Shopper Discounts and Rewards recently launched Get Satisfaction customer service channel declared a success.



Sevenoaks, Kent, UK, 12/07/11 Following feedback, Shopper Discounts and Rewards, the UK based online discounts, savings and protection programme, launched a Get Satisfaction customer service channel in early 2011.



Monitored 7 days a week, the main goal of the support community is to improve customer interaction and to act as customer service portal. With question topics including programme partners, how to access deals, contact details and the programmes refund policy, many enquiries have been resolved to date.



Community Manager Gareth Davies commented, We re delighted with the response to the community so far. In recognising that customers would like the opportunity to directly interact with the Shopper Discounts and Rewards team, we have found the Get Satisfaction platform to be the perfect solution.



The Shopper Discounts and Rewards customer support community can be found at getsatisfaction.com/shopperdiscountsandrewards and offers a number of ways to interact with the programme including:
1. Access to the Shopper Discount & Rewards Customer Community
2. Frequently asked questions
3. Recently asked questions
4. Ask The Community Manager



Gareth Davies went on to say, After the evident success of the community, well continue to investigate new ways of improving our customer service throughout the rest of the year. Customer satisfaction is very important to us and for this reason; were keen to open as many channels of communication as possible.

Shopper Discounts and Rewards